Policies and agreements

This is a translation provided for convenience. In case of any discrepancy, the Russian version prevails.

PERSONAL DATA PROCESSING POLICY

Version of 21.10.2026.

1. General provisions

1.1. This Policy has been drawn up in accordance with Russian Federal Law No. 152-FZ “On Personal Data” of 27.07.2006 and sets out how personal data is processed by sole proprietor Andrey Evgenyevich Savelyev (TIN 165102880308, OGRNIP 321169000216450), hereinafter the Operator. Contact for personal data questions: triadwearmanager@mail.ru.

1.2. The Operator considers respect for human rights and freedoms, including the right to privacy, to be its most important goal when processing personal data.

1.3. The Policy applies to all information the Operator receives about visitors and customers of the triadwear website (triadwear.com).

2. What data is processed

2.1. Customer data: full name; phone number; e-mail address; delivery address or pickup point; order details. For orders placed before 20.10.2026, also the Telegram username if the customer provided it.

2.2. Technical data of website visitors: IP address, browser information, technical cookies and order form data saved in the visitor’s browser (section 5).

2.3. The Operator does not receive or store bank card data: payment is processed by the payment service.

3. Purposes and legal grounds

3.1. Customer data is processed to conclude and perform the sales contract: placing and paying for the order, delivery, contacting the customer about the order, returns and exchanges, and to comply with the law (issuing receipts, accounting and tax records).

3.2. Technical data is processed to operate the website (cart, checkout) and to protect it from abuse.

3.3. Legal grounds: the consent of the data subject and the need to perform a contract to which the data subject is a party (clauses 1 and 5, part 1, article 6 of Law No. 152-FZ). Consent is given in a separate document — “Consent to the processing of personal data”, which the customer confirms with a separate checkbox at checkout.

4. Transfer of data to third parties

4.1. To fulfil the order, data is transferred to the extent necessary to:

SDEK-Global LLC (CDEK delivery service) — full name, phone, address or pickup point, order contents — for delivery;
Robokassa LLC (Robokassa payment service, since 21.10.2026) — order number and amount, order contents and e-mail address for the receipt — to accept payment, issue receipts and make refunds;
TimeWeb LLC (hosting) — storage of the website database and sending e-mails to customers; the servers are located in the Russian Federation.

4.1.1. Until 10:40 (Moscow time) on 20.10.2026, payment data was processed by the YooKassa payment service (YooMoney NCO LLC): the contract with it was terminated at that moment and no data has been transferred to it since. Previously transferred data is kept by the payment service for the periods required by law. Since 21.10.2026, payments are accepted through the Robokassa payment service (Robokassa LLC).

4.2. When a pickup point is chosen on the website, the Yandex Maps service (Yandex LLC) is loaded and receives the visitor’s browser IP address.

4.3. In all other cases data is transferred to third parties only with the data subject’s consent or when required by law.

5. Cookies

The website uses only technical cookies without which it cannot work: the session cookie (cart and checkout) and the form protection cookie against request forgery (XSRF-TOKEN). Analytics and advertising cookies and visit counters (including Yandex Metrica and Google Analytics) are not used. You can delete or block cookies in your browser settings, but then you will not be able to place an order.

In addition, so that the customer does not have to enter data again (for example, after going back to the catalog or cancelling a payment), the website saves the filled-in checkout fields — city, pickup point or delivery address, full name, phone and e-mail — in the browser memory on the visitor’s device (localStorage). This data is not sent to the Operator until the customer places an order, and it is deleted automatically 30 days after the last change, as well as when site data is cleared in the browser settings. The consent checkbox is not saved: it is ticked with every order.

6. Storage and protection of data

6.1. Recording, systematisation, accumulation, storage, clarification and retrieval of personal data of citizens of the Russian Federation are carried out using databases located in the Russian Federation.

6.2. Processing and storage periods:

customer data and order details — 3 years from the date of the last order (the limitation period for a sales contract);
information the Operator must keep for tax purposes (for example, data on completed sales) — for the period set by tax law;
technical visitor data (IP address, browser information in website logs) — 30 days; the session cookie — 2 hours after the last action on the website.

6.3. When these periods expire, when the purposes of processing are achieved or when consent is withdrawn, the data is destroyed within 30 days, except where the Operator is entitled by law to continue processing.

6.4. The Operator takes legal, organisational and technical measures to protect data from unauthorised access, modification, disclosure and destruction: access to data only for authorised staff with personal accounts, a log of their actions, and data transfer over the secure HTTPS protocol.

7. User rights

The user has the right to receive information about the processing of their data; to demand that it be clarified, blocked or destroyed if it is incomplete, outdated, inaccurate or processed unlawfully; to withdraw consent to processing; and to appeal against the Operator’s actions to Roskomnadzor or in court.

Requests and withdrawal of consent should be sent to triadwearmanager@mail.ru. The Operator replies within 10 business days of receiving the request.

8. Final provisions

The Operator may change this Policy. The new version takes effect from the moment it is published on this page.

PUBLIC OFFER

1. Seller

Sole proprietor Andrey Evgenyevich Savelyev, TIN 165102880308, OGRNIP 321169000216450. Address: 16 Tsentralnaya St., Puzhmes-Tuklya village, Russia. Phone: +7 904 660-75-28. E-mail: triadwearmanager@mail.ru.

2. Subject of the offer

This offer is the Seller’s proposal to conclude a distance sales contract on the terms set out below. Payment for the order on the website constitutes acceptance of the offer.

3. Features of the goods

3.1. triadwear goods are dyed, distressed and decorated by hand. Every piece is unique: the shade, paint streaks, position and intensity of the print may differ from the photos on the website and from other pieces.

3.2. Wear marks and the aged, worn effect on belts (on the leather, coating and hardware) and on T-shirts are part of the design and style of the store, are applied on purpose and are not a defect of the goods.

3.3. A defect is a flaw that is not part of the design and prevents the goods from being used as intended: split seams, holes that are not a design element, a broken buckle or hardware. Delivery of a different model or size than stated in the order is also handled under section 9.

4. Payment

Goods are sold on a 100% prepayment basis on the website. Since 21.10.2026, payment is accepted through the Robokassa payment service (Robokassa LLC) by the methods it offers on the payment page (bank card, SBP and others); the receipt is sent to the e-mail address given in the order. Until 10:40 (Moscow time) on 20.10.2026, payment was accepted through the YooKassa payment service. Prices are in Russian rubles. The delivery cost is calculated at the CDEK rate and paid by the customer at checkout.

5. Delivery

Delivery is carried out by the CDEK service. Times and costs are given on the Shipping and payment page.

6. Dispatch time

We dispatch within 2 months of payment.

The customer may refuse the goods at any time before receiving them. The amount paid is refunded in full within 10 days of receiving the request.

7. Return of goods of proper quality

7.1. The customer may refuse the goods at any time before receiving them, and after delivery — within 7 days of receipt. Returns and exchanges are carried out in accordance with the Civil Code of the Russian Federation, Russian Federation Law No. 2300-1 “On Consumer Rights Protection” of 07.02.1992 and the Rules approved by Russian Government Resolution No. 2463 of 31.12.2020.

7.2. A return is possible if:

the goods have not been worn or washed;
tags and labels are kept;
there are no stains, odours (perfume, tobacco, etc.) or damage on the goods that are not part of the design;
the consumer properties and completeness of the goods are preserved;
there is a document confirming the purchase (receipt or order number). The absence of such a document does not prevent the customer from referring to other evidence of purchase.

7.3. Wear marks and a worn effect that are part of the design (clause 3.2) are not considered signs of wear.

7.4. Return procedure:

The customer reports the return via Telegram or e-mail, stating the order number, the item being returned and the reason, and attaching photos of the item.
The Seller confirms the return and provides the return address.
The customer sends the goods via CDEK at their own expense, enclosing a free-form return request (full name, order number, reason). Parcels sent cash on delivery or with delivery paid by the recipient are not accepted.

7.5. The cost of the goods is refunded to the customer within 10 days of receiving the return request, by the same method used to pay for the order. The time it takes for the money to arrive depends on the customer’s bank.

7.6. The cost of delivering the goods to the customer is not refunded, as the delivery service has been provided. The customer pays for return shipping; if the Seller paid for return shipping, its cost is deducted from the refund. If the goods are returned in a paid CDEK box, its cost is also deducted from the refund. This clause does not apply to defective goods (section 9).

7.7. If the returned goods do not meet the conditions of clause 7.2, the Seller may refuse the return. In this case the goods are sent back to the customer at the customer’s expense.

8. Exchange

Goods of proper quality can be exchanged for another size or another item if it is in stock, on the terms of clauses 7.1–7.3. The customer pays for shipping both ways. If the new item costs more, the customer pays the difference; if it costs less, the difference is refunded.

9. Goods of improper quality

9.1. The features of the goods described in clauses 3.1 and 3.2 are not defects.

9.2. If a defect is found (clause 3.3), the customer reports it via Telegram or e-mail, attaching photos and a description. At their choice, the customer may demand replacement of the goods, a proportionate price reduction, free repair of the defect, or refuse the goods and get the amount paid refunded — in the manner and within the time limits set by the Russian Federation Law “On Consumer Rights Protection”.

9.3. The Seller may carry out a quality check. The amount paid is refunded within 10 days of the claim; replacement is made within 7 days, or within 20 days if a quality check is needed.

9.4. The Seller pays for shipping defective goods both ways.

10. Contacts

Phone: +7 904 660-75-28
Address: 16 Tsentralnaya St., Puzhmes-Tuklya village, Russia
Telegram: https://t.me/triadwear?direct
E-mail: triadwearmanager@mail.ru

11. Acceptance of terms

By placing and paying for an order, the customer confirms that they have read and accept the terms of this offer. The customer gives consent to the processing of personal data with a separate checkbox at checkout on the terms of the “Consent to the processing of personal data” document.