RU

Shipping and payment

How much does shipping cost?

We ship with CDEK to a pickup point. The cost is calculated at checkout using the CDEK rate for your city.

How long does CDEK delivery take?

Moscow and Saint Petersburg: 2–3 days on average from the moment the tracking number starts updating on the CDEK website. Other cities: the delivery time CDEK shows at checkout.

Shipping to Europe

The “Europe” tab in the cart uses the CDEK E-com Express rate: to a pickup point, or to your door if there is no CDEK office in your city. Import customs clearance, duties and taxes are paid by the recipient.

My tracking number has not updated for more than 3 days. What does it mean?

Don’t worry, this is normal. It can take up to 7 business days from the moment a tracking number is assigned until it is processed. If it still hasn’t updated after that, please contact us.

My parcel is on its way, but the tracking stopped updating. Why?

Most likely there is a delay at one of the sorting centres and the parcel is temporarily waiting. CDEK support can give you the details.

Payment

Payment is accepted on the website only, through the Robokassa payment service: by bank card, SBP or another method offered on the payment page. Prices and payment are in Russian rubles. The receipt is sent to the e-mail address given in the order.

Returns and exchanges

Wear marks are not a defect

Our items are dyed and distressed by hand. Wear marks and a worn look on belts and T-shirts, uneven dyeing and paint streaks are part of the triadwear style and are applied on purpose. Every piece is unique and may differ slightly from the photos.

This is not a defect, so an item cannot be returned as defective because of wear marks. If you simply don’t like the item, you can return it on the general terms within 7 days.

Time limits

You can cancel your order at any time before you receive it. After receiving it, you can return the item within 7 days.

Which items can be returned

  • the item has not been worn or washed;
  • tags and labels are kept;
  • there are no stains, odours (perfume, tobacco, etc.) or damage that was not part of the design;
  • the set is complete.

Wear marks that are part of the design are not considered signs of wear.

If an item comes back with signs of wear, washing, odours or damage, the return will be refused and we will send the item back at your expense.

How to return an item

  1. Write to us on Telegram or by e-mail: order number, which item you are returning, the reason and photos of the item.
  2. We will confirm the return and send you the return address.
  3. Send the item via CDEK at your own expense and put a free-form note in the parcel: full name, order number, reason for return. We do not accept parcels sent cash on delivery or with shipping paid by the recipient.

How much money will be refunded

We refund the cost of the item within 10 days of receiving the return request, to the same card or account used to pay for the order. The time it takes to arrive depends on your bank.

The cost of delivery to you is not refunded — the delivery has already been made. You pay for the return shipping. If we paid for the return shipping, its cost is deducted from the refund. If the item came back in a paid CDEK box, its cost is also deducted. This applies to items without defects: for defective items we pay for shipping and packaging.

Exchanges

If the size doesn’t fit, we will exchange it for another size or another item if it is in stock. The conditions are the same as for returns. The buyer pays for shipping both ways. If the new item costs more, you pay the difference; if it costs less, we refund the difference.

If you received a defective item

Defects are flaws that are not part of the design and prevent you from wearing the item: split seams, holes that are not part of the design, a broken buckle or hardware. A wrong model or wrong size is also our mistake.

Write to us and attach photos. At your choice we will replace the item, refund the money, give a discount or fix the defect within the time required by law. In this case we pay for shipping both ways.

Contact us

Telegram or triadwearmanager@mail.ru, phone +7 904 660-75-28. Seller’s address: 16 Tsentralnaya St., Puzhmes-Tuklya village, Russia. Full terms are in the “Policies and agreements” section.